Refund policy

Returns, cancellations, and refunds

Contact support@opencocoon.com before returning any equipment. Returns require manufacturer authorization and the correct return destination. Unauthorized returns may be refused.

Return eligibility

Eligibility and the refund amount depend on the applicable manufacturer policy, request date, product condition, original packaging, accessories, installation, assembly, filling, use, customization, and return-freight costs. Many products have a 30-day request window, but the product-specific policy controls.

Return costs

Unless an item is confirmed incorrect, damaged, or defective under the applicable policy, customers may be responsible for return shipping or freight and any permitted inspection, pickup, or restocking charges. Original outbound shipping and expedited services may be non-refundable where permitted.

Damaged or incorrect shipments

Inspect deliveries immediately. Photograph visible damage, note it on carrier paperwork, contact us promptly, and keep all packaging. Do not install, fill, or use visibly damaged equipment unless instructed.

Cancellations

Contact us as soon as possible. A cancellation is not guaranteed after manufacturer processing or shipment begins. Carrier recall, rerouting, storage, or return-freight fees may apply.

Refund timing

Approved refunds are issued to the original payment method after the returned product is received and inspected. Bank processing time is outside our control.

Warranty claims

Warranty service is separate from a return. Registration, proof of purchase, setup records, intended use, and required maintenance may affect coverage.

See Recovery Equipment Returns & Warranty for current product summaries.