Recovery Equipment Returns & Warranty
Returns and warranty support
Contact support@opencocoon.com before returning any item. We coordinate the request with the manufacturer and provide the correct authorization and return destination.
Current manufacturer terms
- Lumara: eligible return requests within 30 days and a three-year manufacturer warranty. Original condition and packaging are required.
- Red Nova Lights: most new, unopened products may be returned within 30 days; the Smart 1500 Pro carries a three-year manufacturer warranty. Return-freight costs may apply unless the item is incorrect or defective.
- Fire Cold Plunge: a 30-day return window and one-year included manufacturer warranty are listed for the residential All-in-One system.
- RevX Wellness: returns are requested within 30 days of delivery and the system includes a one-year limited warranty. Use, filling, missing packaging, or return freight can reduce the refund. Warranty registration within 30 days and a setup video are required.
What affects eligibility
- Whether equipment is unopened, assembled, installed, filled, used, or customized.
- Original packaging, accessories, manuals, serial labels, and proof of purchase.
- Return freight, pickup, inspection, or permitted restocking charges.
- Damage from improper installation, storage, maintenance, weather, or misuse.
Freight damage
Freight damage is handled separately from a standard return. Photograph damage, note it on the carrier receipt, contact us immediately, and keep the product and packaging available for inspection.