Before you buy
Recovery equipment FAQ
What does OpenCocoon sell?
What does OpenCocoon sell?
We curate premium at-home recovery equipment, currently focused on red-light therapy panels and cold-plunge systems.
Who fulfills my order?
Who fulfills my order?
Products ship directly from the manufacturer. OpenCocoon remains your customer-care contact and coordinates questions with the supplying brand.
How do I know whether a system fits?
How do I know whether a system fits?
Review the dimensions, then measure the installation area, doors, gates, halls, stairs, elevators, and turning clearances. For plunge systems, confirm power, drainage, ventilation, weather exposure, and service access.
Is installation included?
Is installation included?
Installation is not included unless the product page or a written quote says so. Some setups may require a qualified electrician, plumber, contractor, or local permit.
How long does delivery take?
How long does delivery take?
Timing varies by brand, inventory, destination, and carrier. Smaller equipment may ship by parcel; larger plunge systems may use scheduled freight. Your carrier confirmation provides the final estimate.
What should I do when freight arrives?
What should I do when freight arrives?
Inspect the packaging before signing. Photograph visible damage, note it on the carrier receipt, contact us immediately, and keep all packaging until inspection and testing are complete.
Can I return equipment?
Can I return equipment?
Eligibility depends on the manufacturer, condition, packaging, use, installation, filling, and request date. Contact us before returning anything for authorization and the correct destination.
What warranty applies?
What warranty applies?
Each product page summarizes the current manufacturer warranty. Registration, proof of purchase, setup records, maintenance, and intended residential use may affect coverage.
Do you provide medical advice?
Do you provide medical advice?
No. We provide product information only. Ask a qualified healthcare professional whether a recovery routine is appropriate for you.
Can you help me compare the systems?
Can you help me compare the systems?
Yes. Use the comparison on each product page or send your room, routine, and shortlist through Plan Your Room.