Before you buy

Recovery equipment FAQ

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What does OpenCocoon sell?

We curate premium at-home recovery equipment, currently focused on red-light therapy panels and cold-plunge systems.

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Who fulfills my order?

Products ship directly from the manufacturer. OpenCocoon remains your customer-care contact and coordinates questions with the supplying brand.

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How do I know whether a system fits?

Review the dimensions, then measure the installation area, doors, gates, halls, stairs, elevators, and turning clearances. For plunge systems, confirm power, drainage, ventilation, weather exposure, and service access.

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Is installation included?

Installation is not included unless the product page or a written quote says so. Some setups may require a qualified electrician, plumber, contractor, or local permit.

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How long does delivery take?

Timing varies by brand, inventory, destination, and carrier. Smaller equipment may ship by parcel; larger plunge systems may use scheduled freight. Your carrier confirmation provides the final estimate.

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What should I do when freight arrives?

Inspect the packaging before signing. Photograph visible damage, note it on the carrier receipt, contact us immediately, and keep all packaging until inspection and testing are complete.

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Can I return equipment?

Eligibility depends on the manufacturer, condition, packaging, use, installation, filling, and request date. Contact us before returning anything for authorization and the correct destination.

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What warranty applies?

Each product page summarizes the current manufacturer warranty. Registration, proof of purchase, setup records, maintenance, and intended residential use may affect coverage.

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Do you provide medical advice?

No. We provide product information only. Ask a qualified healthcare professional whether a recovery routine is appropriate for you.

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Can you help me compare the systems?

Yes. Use the comparison on each product page or send your room, routine, and shortlist through Plan Your Room.